LEGAL INFORMATION (Service to  the unit  or  package )


The individual company ROYAL CONCIERGERIE PRIVEE,

Whose registered office is  66, Avenue des Elysees fields 75008 Paris, FRANCE.

Provides private concierge services for businesses and individuals, delivered at home, in the office or remotely in order to facilitate the management of their daily life.

It thus plays the role of intermediary between the client and the professionals while being in some cases direct provider if the requested service does not require special qualities.

Article 1: APPLICATION OF GENERAL CONDITIONS OF SALE

These general conditions of sale available on the website  www.royalconciergerieprivee.com, are systematically transmitted to clients upon signing of the services contract.

Consequently, any order made by the customer constitutes acceptance, without restriction or reservation, of the present general conditions of sale which prevail on any other document issued by Royal private concierge.

Any other condition imposed by the customer will be unenforceable, irrespective of the moment at which it may have been brought to his attention, in the absence of prior and express acceptance by the Royal private concierge company.

If the Royal private concierge company does not resort punctually to any of the provisions of these General Conditions of Sale, this tolerance can not be interpreted as a waiver to avail itself of the said conditions later.

The customer declares to have taken note and to accept the following General Conditions of Sale before placing any order of services.

Article 2: FORMULAS

Each order (unit service or package) will be the subject of a purchase order or a service contract (containing these general terms and conditions). 

A free estimate may be established in advance for certain services.

In all cases, the future client must communicate his identity and contact information when registering by telephone or in writing.

It is proposed unit or package services (payable by blue card visa or by bank transfer).

The non-exhaustive list and the price list of services can be found on the website  www.royalconciergerieprivée.com.

For hourly or weight-based services delivered by the private Royal Concierge Company, any time or weight started remains in full.

The customer may terminate his contract at any time and without notice (upon written request) provided that he is not liable for any amount. 

If certain services have not been performed as part of a package, no refund will be made. 

The Royal private concierge company reserves the right to cancel the contract binding it to its customer at any time and without having to justify itself.

If amounts have been incurred by the customer, a refund will be made.

In the event of non-payment by the customer of his package at the agreed deadlines, the company Royal conciergerie private will be able to proceed with the termination of the contract without any compensation of any kind whatsoever be charged to him.

Article 3: ORDERING

The customer can inquire about the services offered by the Royal private concierge company using the following means: 

website  www.royalconciergerieprivée.com using the plug (Contact), by sending an email to:  contact@royalconciergerieprivée.com , by phone at 01.34.90.86.99 06.60.88.71.20 or by mail addressed to the registered office: 66, avenue Des champs elysées 75008 Paris, FRANCE.

The customer can order by phone at 01.34.90.86.99 06.60.88.71.20, by mail addressed to the registered office: 66, avenue des Elysees fields 75008 Paris, FRANCE or by sending an email to  contact@royalconciergerieprivée.com .

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Before making an order, the customer must inform the Royal private concierge company of his / her personal address, e-mail address and telephone number, enabling Royal Private Caretakers to contact him / her promptly.

The company Royal conciergerie private undertakes to respond to the request of the customer as soon as possible by the same means as those mentioned above and to carry out, after the signature of the contract of services, the requested service.

In the event that the amount of services rendered by the Royal private concierge company exceeds 300 € (Three hundred euros), the customer must imperatively confirm in writing (e-mail or post) its acceptance to the royal private concierge company.

These orders will be definitive only after receipt, by the Royal company private conciergerie, of the written acceptance of the customer.

All orders are subject to the stocks or services available from the supplier (s) and service provider (s) chosen by the customer.

If the service can not be provided under the conditions envisaged at the time of the request, an alternative proposal will be made to the customer.

The proposed alternatives will be implemented upon receipt of a written agreement returned by the customer.

In the event that no alternative solution is found or accepted by the customer within 5 working days, the company Royal private concierge would cancel the order outright.

No compensation of any kind whatsoever shall be charged to the Royal private concierge company by the customer for this fact.

Nevertheless, a reimbursement may be considered for services already paid which do not fall within the scope of a package.

Should the supplier not be able to carry out the service strictly in accordance with the customer’s request, it will be for the latter to be reimbursed directly by the supplier.

The benefit of the order is personal to the customer and can not be transferred to the benefit of a third party without the prior express agreement of the company

Royal private concierge.

Any modification or cancellation of the order made by the customer must intervene within a maximum period of 7 working days to be taken into consideration by the royal private concierge company who will appreciate the case according to the nature of the products or services considered.

In any case, any modification or cancellation of the order by the customer is subject to the express acceptance of the company

Royal private concierge.

In the event that the Royal private concierge company refuses to modify or cancel the order requested by the customer:

– The price of the order remains due to the customer. 

– the sums already paid by the customer (price or deposit) would in no case be refunded to him.

Article 4: CUSTOMER PAYMENT

The products and services will be invoiced on the basis of the precisely stated tariffs, in euros, at the signing of the service contract by the company Royal private concierge.

Compulsory under the tax system of the micro-company, the services carried out by the Royal company private concierge are not subject to VAT: VAT not applicable, article 293 B of the General Tax Code.

The royal private concierge company undertakes to pay suppliers within the limit of 300 euros.

The customer will have to pay by check or cash the cost of the suppliers and the corresponding commissions (see fee schedule) directly to the company Royal private concierge.

Beyond 300 euros, the customer agrees to pay either the Royal private concierge company before the performance of the service or directly the supplier according to the settlement conditions usually practiced by the latter.

In this case, the invoices are addressed to the order of the customer and the private company Royal conciergerie serves only as intermediary.

The fact that the customer pays the supplier’s bills through the Royal private concierge company does not in any way render the intermediary liable for the product or service delivered by the supplier.

Any sum not paid on its due date will automatically and without prior notice impose penalties for delay of 1.5% per month, as well as the application of default interest at the statutory rate.

In the event of late payment by the customer, orders or deliveries in progress may be canceled without prior notice or prejudice to any compensation and / or course of action.

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Failure to pay an invoice at its due date authorizes the Royal private concierge company to cancel the orders or deliveries in progress without prior notice or prejudice to any compensation and / or course of action and without prejudice to the collection of Amounts owed by the customer.

In the event of non-payment of the client within 15 days for one or more services out of package, a first raise will be made by the company Royal private concierge, the following will act as termination of the contract without any compensation of any kind whatsoever Be charged to him.

Article 5: DELIVERY

The conditions and delivery times will be defined at the time of the order.

The delivery by the Royal private concierge company of the products ordered by the customer does not under any circumstances assume that the sale is carried out directly by the Royal private concierge company which intervenes only as an intermediary in the reports Between customers and suppliers.

Despite all the care taken to strictly observe the agreed deadlines, as an intermediary and depending on the deadlines imposed by the suppliers Royal Conciergerie private company can not be held liable for damage or damage caused by a delay in the delivery of A product or service.

Failure to comply with the agreed delivery times will not result in any compensation of any kind whatsoever to be borne by the Royal private concierge company.

The same applies to the quality of services provided by suppliers.

Article 6: CONFIDENTIALITY

The company Royal conciergerie private undertakes not to disclose in any case or to any third party, any information gathered during its interventions with its clients, unless written authorization of the latter. 

This clause lapses in cases where the law obliges the company Royal private concierge to divulge this information (pedophilia, terrorism …).

Article 7: INTELLECTUAL PROPERTY

The website  www.royalconciergerieprivée.com is a company website Royal private concierge.

The content of the website  www.royalconciergerieprivée.com, texts, logos and their formatting are the exclusive property of the private concierge entrepriseRoyal with the exception of trademarks, logos or content to other partners or authors’ societies.

Any reproduction, distribution, modification, retransmission or publication of these various elements is strictly forbidden without the express written consent of the company Royal private conciergerie. All images, images, gifs and icons are the property of Royal private concierge.

To request permission or information, customers will email  contact@royalconciergerieprivée.com .

Article 8: RIGHT OF RETRACTION

In accordance with article L.121-20 of the Consumer Code, the customer has a period of seven clear days to assert his right of withdrawal, from the supplier exclusively, and not from the royal company private concierge , From the receipt, for the goods, or from the acceptance of the supplier’s offer for the provision of services.

When the 7-day period expires on a Saturday, a Sunday or a public holiday, it is extended to the next working day.

This right of withdrawal can be exercised without having to justify reasons or to pay penalties, with the exception, if necessary, of the costs of return.

It may give rise to either an exchange or a reimbursement by the supplier exclusively.

In any case, no return, exchange or refund will be accepted after the delay of 7 days from the delivery, for the goods, or the acceptance of the offer, for the services.

The shipping and return costs remain the exclusive charge of the customer and only the product or service purchased will be reimbursed by the supplier.

Only products returned in perfect condition and on time can be exchanged or refunded.

Returned products that are incomplete, damaged or soiled will not be returned or exchanged.

Returns are to be made to the address of the supplier, including contact information.

– may be mentioned in the contract of services to be sent by the Royal company private concierge to the customer following the acceptance of the estimate,

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– will be provided on request to the Royal company private concierge by registered letter with acknowledgment of receipt.

This right of withdrawal does not apply to services of a tourist nature or to goods manufactured according to the specifications of the consumer or clearly personalized or which, because of their nature, can not be redirected or are liable to deteriorate or To perish rapidly.

ARTICLE 9: RESERVATION OF PROPERTY AND TRANSFER OF RISKS

The suppliers of the Royal private concierge company will retain ownership of the products until they are fully paid.

However, the ordered products will travel at the customer’s risk, no derogation can be made to this rule.

In case of damage, loss or missing objects, it is the customer’s responsibility to make all necessary reservations with the carrier.

The Royal private concierge company, acting as a simple intermediary, shall in any case be exempt from all liability for the transport and delivery of the product or service ordered.

ARTICLE 10: LIABILITY

The customer expressly acknowledges that the royal private concierge company as an agent and more generally as an intermediary, is bound only by an obligation of means.

Consequently, the Royal private concierge company can not, for whatever reason, incur any indemnity whatsoever, only the liability of the supplier may be incurred.

The customer will therefore directly contact the supplier of the service or product concerned for any request for compensation or any other request relating to the product or service ordered through the company Royal private concierge to claim compensation.

The company Royal private concierge is exempt from all responsibility for the execution of the contract of sale and the delivery of products and services ordered.

The company Royal private concierge will be able to transmit to the supplier the letters of complaint thus addressed by the customer.

In any event, the Royal private concierge company can not be held responsible for the non-fulfillment of its obligations in case of force majeure defined by the Civil Code, and in particular in the event of a total or partial strike, flood, fire, Computer failure, etc … (non exhaustive list).

In case of intervention at the client’s home, the client declares that he does not have any cash, jewelery or any other valuable item in his home.

If the customer decides to entrust a set of keys from his / her home to the Royal private concierge company in order to perform a service in his / her absence, a discharge will be signed by the client in order to release the Royal private concierge company from any liability in Litigation.

ARTICLE 11: PROTECTION OF PERSONAL INFORMATION (CNIL)

In accordance with the Data Protection Act of 6 January 1978, the customer has the right to access, rectify and oppose his or her personal data. For this purpose, Company Royal private concierge, by mail, indicating his name, first name and address.

ARTICLE 12: LAW APPLICABLE TO THE CONTRACT

The company Royal private conciergerie is a company under French law. The law applicable to contractual relations is French law exclusively.

ARTICLE 13: LITIGATION

Any dispute relating to the interpretation and execution of the general conditions of sale is subject to French law.

In the absence of an amicable resolution, the dispute shall be brought before the competent civil courts.

Contact: Monday to Friday from 09h00 to 19h00 

                                      Saturday from 09:00 to 19:00

TEL: +33 (0) 1.34.90.86.99

GSM: +33 (0) 6.60.88.71.20

Email:  contact@royalconciergerieprivée.com

Website:  www.royalconciergerieprivée.com

SIREN number 819120262 Paris exempt from registration pursuant to Article L 123-1-1 of the French Commercial Code.

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